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Analysis and Insights for Software and Cloud Computing Strategists

Dana Gardner

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Top Stories by Dana Gardner

It's only been a few years since Waste Management's IT organization began rebuilding their quality assurance processes from the ground up. "Our availability scorecard was pretty bad. Our services were down. At times, we didn’t know that our services were down. Our first indication of a problem was from customers calling us," remembers Gautam Roy, Vice President of Infrastructure, Operations and Technical Services at Waste Management in Houston, Texas. "Now, fast-forward a few years -- with making the appropriate choices and investments in technology, such as in people and processes -- and our scorecard is very good. We know of the problems rapidly. We proactively detect problems and fix the problems before they impact our customers," he says. To learn how Waste Management came to deliver 4 9s availability for its critical applications, BriefingsDirect sat down wit... (more)

Harnessing Big Data for Product Improvement

Three years ago, Systems Mechanics Limited used relational databases to assemble and analyze some 20 different data sources in near real-time. But most relational database appliances used 1980s technical approaches, and the ability to connect more data and manage more events capped off. The runway for their business expansion just ended. So Systems Mechanics looked for a platform that scales well and provides real-time data analysis, too. At the volumes and price they needed, HP Vertica has since scaled without limit ... an endless runway. To learn more about how Systems Mechanic... (more)

Big Data Is a Game Changer for GSN Games

It's a shame when the data analysis providers inside a company get the cold shoulder from the business leaders because the data keeps proving the status quo wrong, or contradicts the conventional corporate wisdom. Fortunately for GSN Games in San Francisco, there's no such culture clash there. "The real thing that's helped us get to the point we are is a culture where everybody is open to being wrong -- and open to being proven wrong by the data," says Portman Wills, Vice President of Data at GSN Games. "One of the things we use data for is to challenge all of our assumptions abo... (more)

Using Big Data to Tackle Supply-Chain Demands

When Capgemini's business information management (BIM) practices unit needed to provide big data capabilities to its insurance company customers, it needed to deliver the right information to businesses much faster from the very bottom up. That means an improved technical design and an architectural way of delivering information through business intelligence (BI) and analytics. The ability to bring together structured and unstructured data -- and be able to slice and dice that data in a rapid fashion; not only deploy it, but also execute rapidly for organizations out there -- wa... (more)

Standards and APIs: Searching for Standards on Identity & Authentication

The advent of the application programming interface (API) economy has forced a huge, pressing need for organizations to both seek openness and improve security for accessing mobile applications, data, and services anytime, anywhere, and from any device. Awash in inadequate passwords and battling subsequent security breaches, business and end-users alike are calling for improved identity management and federation technologies. They want workable standards to better chart the waters of identity management and federation, while preserving the need for enterprise-caliber risk remedi... (more)