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Analysis and Insights for Software and Cloud Computing Strategists

Dana Gardner

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Top Stories by Dana Gardner

It’s no secret that communication service providers (CSPs) are under a lot of pressure as they make massive investments in upgraded networks while facing shrinking margins and revenues from their eroding traditional voice or broadcasting businesses. Traditional operators understand that they must go beyond what they did before. They need to offer more compelling services to reduce churn and acquire new customers. But how to know what services customers want most, and how much to charge for them? A key asset CSPs have is the huge amount of information that they generate and maintain. And so it's the analytics from their massive data sets that becomes the go-to knowledge resource as CSPs re-invent themselves. Our next Big Data innovation discussion therefore explores how the telecommunication service-provider industry is gaining new business analytic value and strate... (more)

The Expanding Impact of Cloud Computing

Over the past five years, the impetus for cloud adoption has been primarily about advancing the IT infrastructure-as-a-service (IaaS) fabric or utility model, and increasingly seeking both applications and discrete IT workload support services from Internet-based providers. But as adoption of these models has unfolded, it's become clear that the impacts and implications of cloud commerce are much broader and much more of a benefit to the business as a whole as an innovation engine, even across whole industries. Recent research shows us that business leaders are now eager to move ... (more)

Software-Defined Storage Moving to the Forefront

The next BriefingsDirect deep-dive discussion explores how one of the most costly and complex parts of any enterprises IT infrastructure -- storage -- is being dramatically improved by the accelerating adoption of software-defined storage (SDS). The ability to choose low-cost hardware, to manage across different types of storage, and radically simplify data storage via intelligent automation means a virtual rewriting of the economics of data. But just as IT leaders seek to simultaneously tackle storage pain points of scalability, availability, agility, and cost -- software-define... (more)

MIT Lab Turns To Cloud and Hybrid Cloud By @Dana_Gardner | @CloudExpo

The next BriefingsDirect innovator case study interview focuses on the MIT Media Lab in Cambridge, Mass., and how they're exploring the use of cloud and hybrid cloud to enjoy such use benefits as IT speed, agility and robust, three-tier disaster recovery (DR). Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. To learn more about how the MIT Media Lab is exploiting cloud computing, we’re joined by Michail Bletsas, research scientist and Director of Computing at the MIT Media Lab. The discussion, at the recent VMworld 2014 Conference in San Fran... (more)

Harnessing the Power of Social Media

The power of Big Data technology is being successfully applied to understanding such complex unknowns as consumer sentiment and even intent. And that understanding then vastly improves how retailers and myriad service providers manage their users' experiences -- increasingly in real time. Fortunately, today's consumers are quite willing to share their intents and sentiments via social media, if you can gather and process the information. Hence the rapidly developing field of social customer relationship management, or Social CRM. Part of the equation for making Social CRM effecti... (more)