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Analysis and Insights for Software and Cloud Computing Strategists

Dana Gardner

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Top Stories by Dana Gardner

Our BriefingsDirect discussion today focuses on an essential aspect of helping businesses make the best use of cloud computing. We're examining the role and value of cloud services brokers with an emphasis on small to medium-sized businesses (SMBs), regional businesses, and government, and looking for attaining the best results from a specialist cloud service brokerage role within these different types of organizations. Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. No two businesses have identical needs, and so specialized requirements need to be factored into the use of often commodity-type cloud services. An intermediary brokerage can help companies and government agencies make the best use of commodity and targeted IaaS clouds, and not fall prey to replacing an on-premises integration problem with a cloud complexity problem. ... (more)

Rebuilding QA Brings Good Results for Waste Management

It's only been a few years since Waste Management's IT organization began rebuilding their quality assurance processes from the ground up. "Our availability scorecard was pretty bad. Our services were down. At times, we didn’t know that our services were down. Our first indication of a problem was from customers calling us," remembers Gautam Roy, Vice President of Infrastructure, Operations and Technical Services at Waste Management in Houston, Texas. "Now, fast-forward a few years -- with making the appropriate choices and investments in technology, such as in people and process... (more)

Increasing Demands of Hybrid-Cloud Models

The old model of just being an outsourcer or on-premises service provider is dead for many IT solutions providers. Instead, we’re all now in a hybrid world where will have some private-cloud solutions and multiple public clouds. The challenge is to have the right level of governance, and to be in a position to move the workloads, and adjust the workloads with the needs. These words of wisdom come from European IT services provider Steria, which along with hundreds of its customers are charting a journey to hybrid cloud while maintaining control, automation, and reporting across al... (more)

Improving Service Delivery Through Cloud

As a provider of both application development management and infrastructure outsourcing, Denmark-based NNIT needed a better way to track, manage and govern the more than 10,000 services across its global data centers. Beginning in 2010, the journey to better overall services automation paved the way to far stronger cloud services delivery, too. NNIT uses HP Cloud Service Automation (CSA) to improve their deployment of IT applications and data, and to provide higher overall service delivery speed and efficiency. To learn more about how services standardization leads to improved clo... (more)

The Expanding Impact of Cloud Computing

Over the past five years, the impetus for cloud adoption has been primarily about advancing the IT infrastructure-as-a-service (IaaS) fabric or utility model, and increasingly seeking both applications and discrete IT workload support services from Internet-based providers. But as adoption of these models has unfolded, it's become clear that the impacts and implications of cloud commerce are much broader and much more of a benefit to the business as a whole as an innovation engine, even across whole industries. Recent research shows us that business leaders are now eager to move ... (more)