It's only been a few years since Waste Management's IT organization began
rebuilding their quality assurance processes from the ground up.
"Our availability scorecard was pretty bad. Our services were down. At times,
we didn’t know that our services were down. Our first indication of a
problem was from customers calling us," remembers Gautam Roy, Vice President
of Infrastructure, Operations and Technical Services at Waste Management in
"Now, fast-forward a few years -- with making the appropriate choices and
investments in technology, such as in people and processes -- and our
scorecard is very good. We know of the problems rapidly. We proactively
detect problems and fix the problems before they impact our customers," he
To learn how Waste Management came to deliver 4 9s availability for its
critical applications, BriefingsDirect sat down wit... (more)
Three years ago, Systems Mechanics Limited used relational databases to
assemble and analyze some 20 different data sources in near real-time. But
most relational database appliances used 1980s technical approaches, and the
ability to connect more data and manage more events capped off. The runway
for their business expansion just ended.
So Systems Mechanics looked for a platform that scales well and provides
real-time data analysis, too. At the volumes and price they needed, HP
Vertica has since scaled without limit ... an endless runway.
To learn more about how Systems Mechanic... (more)
It's a shame when the data analysis providers inside a company get the cold
shoulder from the business leaders because the data keeps proving the status
quo wrong, or contradicts the conventional corporate wisdom.
Fortunately for GSN Games in San Francisco, there's no such culture clash
there. "The real thing that's helped us get to the point we are is a culture
where everybody is open to being wrong -- and open to being proven wrong by
the data," says Portman Wills, Vice President of Data at GSN Games.
"One of the things we use data for is to challenge all of our assumptions
When Capgemini's business information management (BIM) practices unit needed
to provide big data capabilities to its insurance company customers, it
needed to deliver the right information to businesses much faster from the
very bottom up.
That means an improved technical design and an architectural way of
delivering information through business intelligence (BI) and analytics. The
ability to bring together structured and unstructured data -- and be able to
slice and dice that data in a rapid fashion; not only deploy it, but also
execute rapidly for organizations out there -- wa... (more)
The advent of the application programming interface (API) economy has forced
a huge, pressing need for organizations to both seek openness and improve
security for accessing mobile applications, data, and services anytime,
anywhere, and from any device.
Awash in inadequate passwords and battling subsequent security breaches,
business and end-users alike are calling for improved identity management and
federation technologies. They want workable standards to better chart the
waters of identity management and federation, while preserving the need for
enterprise-caliber risk remedi... (more)