It’s no secret that communication service providers (CSPs) are under a lot
of pressure as they make massive investments in upgraded networks while
facing shrinking margins and revenues from their eroding traditional voice or
Traditional operators understand that they must go beyond what they did
before. They need to offer more compelling services to reduce churn and
acquire new customers. But how to know what services customers want most, and
how much to charge for them?
A key asset CSPs have is the huge amount of information that they generate
and maintain. And so it's the analytics from their massive data sets that
becomes the go-to knowledge resource as CSPs re-invent themselves.
Our next Big Data innovation discussion therefore explores how the
telecommunication service-provider industry is gaining new business analytic
value and strate... (more)
Over the past five years, the impetus for cloud adoption has been primarily
about advancing the IT infrastructure-as-a-service (IaaS) fabric or utility
model, and increasingly seeking both applications and discrete IT workload
support services from Internet-based providers.
But as adoption of these models has unfolded, it's become clear that the
impacts and implications of cloud commerce are much broader and much more of
a benefit to the business as a whole as an innovation engine, even across
Recent research shows us that business leaders are now eager to move ... (more)
The next BriefingsDirect deep-dive discussion explores how one of the most
costly and complex parts of any enterprises IT infrastructure -- storage --
is being dramatically improved by the accelerating adoption of
software-defined storage (SDS).
The ability to choose low-cost hardware, to manage across different types of
storage, and radically simplify data storage via intelligent automation means
a virtual rewriting of the economics of data.
But just as IT leaders seek to simultaneously tackle storage pain points of
scalability, availability, agility, and cost -- software-define... (more)
The next BriefingsDirect innovator case study interview focuses on the MIT
Media Lab in Cambridge, Mass., and how they're exploring the use of cloud and
hybrid cloud to enjoy such use benefits as IT speed, agility and robust,
three-tier disaster recovery (DR).
Listen to the podcast. Find it on iTunes. Read a full transcript or download
To learn more about how the MIT Media Lab is exploiting cloud computing,
we’re joined by Michail Bletsas, research scientist and Director of
Computing at the MIT Media Lab. The discussion, at the recent VMworld 2014
Conference in San Fran... (more)
The power of Big Data technology is being successfully applied to
understanding such complex unknowns as consumer sentiment and even intent.
And that understanding then vastly improves how retailers and myriad service
providers manage their users' experiences -- increasingly in real time.
Fortunately, today's consumers are quite willing to share their intents and
sentiments via social media, if you can gather and process the information.
Hence the rapidly developing field of social customer relationship
management, or Social CRM.
Part of the equation for making Social CRM effecti... (more)