Dana Gardner

The next BriefingsDirect thought leadership panel discussion centers on how rapidly advancing IT service management (ITSM) capabilities form a bedrock business necessity, not just an IT imperative. Businesses of all stripes rate the need to move faster as a top priority, and man... (more)
Our next innovation case study interview highlights how Desjardins Group in Montréal is improving their IT operations through an advanced IT services management (ITSM) approach. To learn more, BriefingsDirect sat down with Trung Quach, ITSM Manager at Desjardins in Québec, at th... (more)
The next BriefingsDirect innovator case study interview focuses on the MIT Media Lab in Cambridge, Mass., and how they're exploring the use of cloud and hybrid cloud to enjoy such use benefits as IT speed, agility and robust, three-tier disaster recovery (DR). Listen to the podc... (more)
Our BriefingsDirect discussion today focuses on an essential aspect of helping businesses make the best use of cloud computing. We're examining the role and value of cloud services brokers with an emphasis on small to medium-sized businesses (SMBs), regional businesses, and gove... (more)
What The Open Group refers to as Open Platform 3.0 encompasses the combined impacts of cloud, big data, mobile, and social. But to each of these now we can add a new cresting wave of complexity and scale as we consider the rapid explosion of new devices, sensors, and myriad endpo... (more)
It's a shame when the data analysis providers inside a company get the cold shoulder from the business leaders because the data keeps proving the status quo wrong, or contradicts the conventional corporate wisdom. Fortunately for GSN Games in San Francisco, there's no such culture... (more)
It's only been a few years since Waste Management's IT organization began rebuilding their quality assurance processes from the ground up. "Our availability scorecard was pretty bad. Our services were down. At times, we didn’t know that our services were down. Our first indication... (more)
The old model of just being an outsourcer or on-premises service provider is dead for many IT solutions providers. Instead, we’re all now in a hybrid world where will have some private-cloud solutions and multiple public clouds. The challenge is to have the right level of governa... (more)
It’s no secret that communication service providers (CSPs) are under a lot of pressure as they make massive investments in upgraded networks while facing shrinking margins and revenues from their eroding traditional voice or broadcasting businesses. Traditional operators underst... (more)
The next BriefingsDirect deep-dive discussion explores how one of the most costly and complex parts of any enterprises IT infrastructure -- storage -- is being dramatically improved by the accelerating adoption of software-defined storage (SDS). The ability to choose low-cost ha... (more)
As a provider of both application development management and infrastructure outsourcing, Denmark-based NNIT needed a better way to track, manage and govern the more than 10,000 services across its global data centers. Beginning in 2010, the journey to better overall services autom... (more)
Over the past five years, the impetus for cloud adoption has been primarily about advancing the IT infrastructure-as-a-service (IaaS) fabric or utility model, and increasingly seeking both applications and discrete IT workload support services from Internet-based providers. But ... (more)
Three years ago, Systems Mechanics Limited used relational databases to assemble and analyze some 20 different data sources in near real-time. But most relational database appliances used 1980s technical approaches, and the ability to connect more data and manage more events capp... (more)
An expected deluge of data and information about patients, providers, outcomes, and needed efficiencies is pushing the healthcare industry to rapid change. But more than dealing with just the volume of data is required. Interoperability, security and the ability to adapt rapidly ... (more)
When Swedish communications services provider TDC needed network infrastructure improvements from their disparate networks across several Nordic countries, they needed both simplicity in execution and agility in performance. Our next innovation case study interview therefore hig... (more)
As smartphones have become de rigueur in the global digital economy, users want them to do more work, and businesses want them to be more productive for their employees -- as well as powerful added channels to consumers. But neither businesses nor mobile-service providers have a c... (more)
As smartphones have become de rigueur in the global digital economy, users want them to do more work, and businesses want them to be more productive for their employees -- as well as powerful added channels to consumers. But neither businesses nor mobile-service providers have a c... (more)
A stubborn speed bump continues to hobble the digital economy. We're referring to the outdated use of passwords and limited identity-management solutions that hamper getting all of our devices, cloud services, enterprise applications, and needed data to work together in anything ... (more)
The advent of the application programming interface (API) economy has forced a huge, pressing need for organizations to both seek openness and improve security for accessing mobile applications, data, and services anytime, anywhere, and from any device. Awash in inadequate passw... (more)
When Capgemini's business information management (BIM) practices unit needed to provide big data capabilities to its insurance company customers, it needed to deliver the right information to businesses much faster from the very bottom up. That means an improved technical design... (more)
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